For the vast majority of organisations, it is ‘when’ not ‘if’ artificial intelligence (AI) and related technologies will impact the workplace. Incorporating it successfully will require reinvention of business processes and ways of working as well as culture change.
A new book describes three stages of the journey that companies can take towards achieving “full utilisation” of AI and becoming what the professional services firm Deloitte terms an “AI-fuelled” organisation.
In The AI Advantage: How to Put the Artificial Intelligence Revolution to Work, Deloitte analytics senior adviser Thomas Davenport, calls stage one “assisted intelligence”. This is when companies harness large-scale data programs, the power of the cloud and science-based approaches to make data-driven business decisions.
Next follows “augmented intelligence” which sees machine learning capabilities ‘layered’ on top of existing management systems to ‘augment’ human analytical competencies, explains Davenport.
The final stage is “autonomous intelligence” whereby processes are digitised and automated to such a degree that machines and bots and systems can directly act upon intelligence derived from them.
We believe AI-C could become an important tool to help embed AI-based and automated technologies more deeply into decision-making processes
Many organisations would describe themselves as being at the first stage and some are well on the way to stage two. Indeed, Rialto Consultancy is currently rolling out its Augmented Intelligence Consulting (AI-C) platform to its clients, which aims to help them solve future business and people challenges utilising modern business decision-making models developed with Harvard Business School.
The aim of AI-C is to help leaders automate the process of developing a strategy to secure high impact, outcome-based goals more quickly. It uses a three-stage process to identify and navigate roadblocks getting in the way of agreeing a strategy and this includes making use of a digital assistant with AI-based skills to supply a set of conclusions from the range of opinions gathered.
“We believe AI-C could become an important tool to help embed AI-based and automated technologies more deeply into decision-making processes,” says Richard Chiumento, director of Rialto Consultancy.
“As the book points out, intelligent technologies are already helping organisations make more informed decisions. We believe that AI-C will move them to the next stage and help them to exploit the power of augmented intelligence to align thinking and evolve strategies.”
To find out more about how AI-C could help you, go to Augmented Intelligence Consulting