The culture of an organisation ultimately manifests itself as behaviours – whether conscious or not.
The problem with culture change however, is that the focus too often takes place at a behavioural level alone. The key to shifting behaviours genuinely and sustainably actually lies at a much deeper level.
Why do we behave the way that we do? Why do we find it difficult to change? What feeds those behaviours?
If we can understand and make changes at this level, then the behaviours will change naturally and authentically. This is the same issue that organisations have in developing their people. Too often we are ‘told’ what to do differently, without any attention paid to ‘how’ to shift those behaviours authentically and willingly.