Internal Customer Feedback

Name
First Last
Your Directorate/Team
1. In your view, what do you see as the NMC’s top 3 current critical challenges in Shaping the Future by delivering the strategic plan (2020-2025) moving forward?

2. What is the most critical challenge for your directorate or team to deliver this?

4. For the General Counsel team, please describe two key success factors to increase preparedness for successful delivery at pace

5a. Bearing in mind agreed objectives of the business plan due to be signed off by the Council: What does the General Counsel team need to STOP doing to provide service excellence to your team for future success?
5b. Bearing in mind agreed objectives of the business plan due to be signed off by the Council: What does the General Counsel team need to CONTINUE doing to provide service excellence to your team for future success?
5c. Bearing in mind agreed objectives of the business plan due to be signed off by the Council: What does the General Counsel team need to START doing to provide service excellence to your team for future success?

7. Describe briefly any specific critical challenges in your team or specific work areas which are currently impacted by your assessment?

8. For the General Counsel team, identify one key strength and gap that exists to deliver future requirements?

9. What two changes would make a real difference to the way the team provides a service to you?

10. What one significant opportunity and one significant limitation do you feel exists in relation to achieving the 2020 - 2025 strategy which impacts how P&OE operates, bearing in mind it is only recently been established?

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Internal customer feedback for General Counsel team within People and Organisational Effectiveness Directorate